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We want you to be satisfied every time you shop with us online. Occasionally, however, we know that you may want to return items. Our easy returns policy for online orders applies to all of our products except for made-to-order items, earrings, and gift cards.

• You have 14 days from the date you receive your item to request a return.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You are responsible for the return shipping costs.
• To start a return, log in to your account at account.osoboutique.co.uk and request a return through your original order.

For more details, read our Returns & Refunds Policy