All our orders are dispatched via Royal Mail from our High Street, Salisbury store. We aim to process all orders as quickly as possible but please allow us up to 2 working days before shipping.
Standard Delivery is £4.50. Orders are sent via Royal Mail's Signed for service. A signature is required. Please allow 3 to 5 working days for delivery.
FREE UK standard delivery on orders over £75
You should receive your order within 3 to 5 working days.
Next day UK delivery is £8.00 This service is only available for orders placed on Monday to Thursday. Orders need to be placed by 12 midday. Next day delivery is not available on a Saturday. Please note, any orders placed on the weekend that have selected this delivery method, will be processed as a Next Day order on a Monday with delivery being scheduled for a Tuesday. As this is a Royal Mail tracked service a signature is required on delivery of the parcel.
Orders to Europe are £15.00
The European countries we deliver to are Republic Of Ireland, Austria, Belgium, Denmark, France, Germany, Guernsey, Isle Of Man, Jersey, Luxembourg, Netherlands, Switzerland, Czech Republic, Italy, Slovakia, Spain, Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia and Sweden.
Delivery time for orders to European countries is 5-7 working days.
Orders to the rest of the world are £20.00
We deliver to Australia, Azerbaijan, Bulgaria, Canada, China, Cyprus, Greece, Hong Kong, Iceland, India, Japan, Latvia, Lithuania, Malaysia, Malta, Norway, New Zealand, Saudi Arabia, Singapore, Taiwan and the USA for a cost of £20.00. Delivery time for orders is 10-12 working days.
For countries outside the European Community there may be customs or import duties on your order. These charges must be paid by yourself. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Pick Up in Store
You can choose to collect your online order in store for FREE, 7 days per week. All 'Pick Up In Store' orders will be available to collect from our OSOboutique Fashion & More store at 14 High Street, Salisbury, SP1 2NW
When collecting, please bring along your order details, including the order number.
Please allow us 24 hours to prepare your order.
ORDER RELATED QUERIES
My order has not arrived, where is it?
If your order has not reached you within the estimated delivery period, it could be for the following reasons:
• Royal Mail has experienced a delay
• Royal Mail has made a delivery attempt and has left you a calling card
• Your parcel has been left with a neighbour
• Your parcel has been left in a safe place that you have specified when you placed your order
If none of these apply or you still cannot locate your parcel, please email firstname.lastname@example.org